Refund & Exchange Policy

Your satisfaction is incredibly important to us, and we want to ensure that you feel confident in your purchase. We understand that sometimes things don’t go as planned, and that’s why we have a clear and straightforward refund and exchange policy in place. Here’s what you need to know if you find yourself needing to return or exchange an item.

First and foremost, you have 30 days from the date of purchase to initiate a return or exchange. We want to make this process as smooth as possible for you, so please ensure that your item meets the following criteria:

1. Original Condition: The item must be returned in its original, unworn condition. This means it should be free of any scratches, marks, or blemishes. We want you to love your jewelry, and we understand that sometimes it just doesn’t work out.

2. Complete Packaging: Please return the item with all original accessories, paperwork, tags, and gift boxes. This helps us ensure that the item can be resold and keeps everything organized for you.

3. No Customizations: If the item has been customized, sized, or adjusted at your request or by a local jeweler, it cannot be returned. We want to make sure that you’re completely happy with your purchase, so please double check your specifications before finalizing your order.

When it comes to shipping, please note that the return shipping and handling fee will be the responsibility of the buyer. We understand that this might be an inconvenience, but it helps us keep our prices fair and our quality high.

Once we receive your returned item, refunds typically take 3-5 business days to process. Please keep in mind that there will be a 10% restocking fee for all eligible returned items. This fee helps us manage our inventory and continue providing you with the best quality products.

We genuinely appreciate your understanding and cooperation with our policy. If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out. We’re here to help and want to ensure that your experience with us is a positive one.

Thank you for being a valued customer!